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FAQs


Safe Deposit Box

A safe deposit box is an individually stored container held within a high secure safe or vault which is only accessible to the key holder. A safe deposit box, sometimes called a safe deposit locker, is used to store valuable possessions that an individual may not wish to store at home or at their place of work. The renter agrees to pay a rental fee for using the box, which can only be opened by combining the use of an assigned key, a personal identification number (PIN) and biometric security.

Upon rental, you will receive 2 keys for your box. These are the sole copies allocated to your box. Our policy dictates that we do not retain duplicates of customer keys. In the event of key loss, an additional fee applies for lock replacement and the creation of two new keys by our authorized locksmith. Members are prohibited from duplicating keys, as this action constitutes a breach of our terms. Violation of this policy may result in forfeiture of the security deposit and potential denial of renewal for the subsequent term.

The minimum rental duration for our safe deposit boxes is one month. Rentals are billed on a monthly basis, and customers can choose to rent for longer periods if they wish. We offer flexible rental options to accommodate the varying needs of our customers, allowing them to secure their valuables for as long as necessary.

Accepted payment methods include MasterCard, Visa, American Express, wire transfers and crypto payments, with potential fees applicable. Recurring payments can be established during member registration or at any subsequent time by simply signing the approval. Payment methods are flexible and can be adjusted as needed at any point in time.

If you are unable to cover the account fee, you must formally request the closure of your account, whereby we will utilize the security deposit to settle any outstanding balance. In the event of late payment, a late fee will be incurred. Please consult the rental agreement for detailed information regarding automatic payment authorization, late fee charges, and other relevant details.

Our vault is designed to accommodate a wide range of valuables, including but not limited to jewelry, precious metals, important documents, heirlooms, fine art, and collectibles. Whatever you treasure, we have the facilities and expertise to keep them safe and secure. The contract will specify the maximum weight accepted per box. It will vary depending on the size and location of the box. For more information on box sizes and weight limits, please refer to our box specifications or contact our customer service team for assistance.

Yes, you can arrange for a third party to access your box by providing written authorization and ensuring that they comply with our access protocols and procedures. If the individual is not a registered user, they will not be permitted to enter the Vault, even if they present your key or attempt to contact us via phone or email. For security reasons, access to the Vault is restricted to authorized users only.

es, you can arrange for a third party to access your box by providing written authorization and ensuring that they comply with our access protocols and procedures. If the individual is not a registered user, they will not be permitted to enter the Vault, even if they present your key or attempt to contact us via phone or email. For security reasons, access to the Vault is restricted to authorized users only.
Loan Questions

The amount you can borrow from Vanguard Apex Safe depends on several factors, including your creditworthiness, income, and the type of loan you are applying for. We offer a range of loan products with varying limits, so it's best to contact our loan department or visit our website for specific information on loan amounts and eligibility criteria.

The loan process at Vanguard Apex Safe typically involves several steps. First, you will need to complete a loan application, providing information about your financial situation and the purpose of the loan. Next, we will review your application and may request additional documentation or information. Once your application is approved, we will provide you with the loan terms and conditions. If you agree to the terms, you will sign the loan agreement, and the funds will be disbursed to your account according to the agreed-upon schedule.

Several factors can affect the approval of your loan application. These include your credit score, income level, employment history, debt-to-income ratio, and the type of loan you are applying for. Additionally, we may consider your financial stability and any collateral you offer. It's important to provide accurate and complete information in your application to increase your chances of approval.

If you are unable to make a monthly repayment, Vanguard Apex Safe will contact you to discuss options for resolving the situation. Depending on your circumstances, we may offer solutions such as payment deferrals, modified payment plans, or other arrangements to help you get back on track. It's important to communicate with us as soon as possible if you anticipate difficulty making payments.

To withdraw your loan, you will need to follow the instructions provided in your loan agreement. Typically, this involves signing the loan agreement and providing any necessary documentation. Once the agreement is signed and all requirements are met, the funds will be disbursed to your account according to the agreed-upon schedule. If you have any questions about the withdrawal process, please contact our loan department for assistance.